Privacy Policy

This policy explains how Believe Interiors (“we”, “us”, “our”) collects and uses your personal data when you contact us or use this website, and your rights under UK data protection law (the UK GDPR and the Data Protection Act 2018).

Who we are

Believe Interiors is the data controller responsible for your personal data. You can reach us at Ed@believe-interiors.co.uk or +44 7907 071675.

What we collect

We only collect what you choose to send us. When you make an enquiry by email, phone, WhatsApp or social media, that may include:

• Your name and contact details (email address and/or phone number);
• Details about your project, your home and the work you're considering;
• Any photos of your space that you choose to share with us.

This website does not use cookies, analytics or tracking, and it has no forms that submit data. Like any website, our hosting provider automatically records limited technical information (such as your IP address and browser type) in server logs to keep the site secure and running.

How we use your information & our lawful basis

We use the information you send us to:

• Respond to your enquiry and answer your questions;
• Prepare an estimate and discuss your project;
• Arrange a site visit, design and installation if you go ahead.

Our lawful basis is taking steps at your request before entering into a contract, and our legitimate interest in responding to enquiries and running our business. We do not use your information for marketing without your consent, and we never sell your data.

Cookies

This website does not set cookies or use any tracking technologies, so no cookie consent is required. If you follow a link to our social media or WhatsApp, those services have their own privacy policies and may set their own cookies.

Who we share it with

We do not sell or rent your personal data. We may share it with trusted service providers who help us operate — for example our website host (Vercel) and our email provider — who process data on our behalf under appropriate safeguards. We may also disclose information where required by law.

How long we keep it

We keep enquiry information only for as long as needed to respond to you and, where you become a customer, to fulfil our contract and meet our legal and accounting obligations. We then delete or securely archive it.

Your rights

Under UK data protection law you have the right to access your personal data; to have it corrected or deleted; to restrict or object to how we use it; and to data portability. To exercise any of these, contact us at Ed@believe-interiors.co.uk.

If you're unhappy with how we've handled your data, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk, though we'd appreciate the chance to put things right first.

Changes to this policy

We may update this policy from time to time. Any changes will appear on this page with a revised “last updated” date.